Online Flower Delivery Terms & Conditions for Florist Harefield

Introduction

Welcome to Florist Harefield, your trusted provider for online flower delivery in Harefield and the surrounding areas. These Terms and Conditions govern your use of our e-commerce services, including ordering, payment, delivery, and your interactions with our website. Throughout this document, references to 'we', 'us', or 'our' refer to Florist Harefield, and 'you', 'your', or 'customer' refer to any person placing an order with us online. By placing an order via our website, you acknowledge that you have read, understood, and agree to be legally bound by these Terms and Conditions.

Scope of These Terms

These Terms and Conditions apply to all purchases made through our online flower delivery service at Florist Harefield. They apply equally to customers located within Harefield as well as those in surrounding areas seeking delivery to Harefield or neighbouring addresses. In using our website and placing an order, you confirm that you are aged 18 or over and are capable of entering into a legally binding agreement.

Order Process

Our online ordering process is designed for ease of use and security. To place an order for floral arrangements or associated products, please follow these steps:

• Browse Selection: Begin by viewing our current range of flowers, bouquets, and gifts available for online delivery. All items displayed are subject to availability.
• Adding to Basket: Select the desired product(s), specify any preferences or delivery instructions, and add them to your basket.
• Checkout: When you are ready to order, proceed to checkout. Here, you will be prompted to provide recipient and delivery details, including the full address and preferred delivery date.
• Order Confirmation: Once you have entered the necessary information and agreed to these Terms and Conditions, review your order and place it. As soon as we receive your order, we will send an order acknowledgment to the email address you provided. This email does not constitute acceptance of your order but confirms we have received it.
• Acceptance of Order: The contract between you and Florist Harefield is formed only when we dispatch your chosen products and send you a confirmation of shipment. We reserve the right to decline any order prior to dispatch if, for example, a product is unavailable or your payment is not authorised.

Product Descriptions and Availability

While we endeavour to ensure all product descriptions, images, and prices appear accurately on our website, some variations may occur due to seasonal availability or quality standards. If a chosen flower or vase is unavailable, we will substitute with a similar item of equal or greater value, ensuring the overall aesthetic and theme are preserved.

All products are subject to availability. In the rare event that we are unable to fulfil your order as described, we will communicate with you promptly and offer an alternative or a full refund, at your discretion.

Payments

Payment for all online flower orders must be made in full at the time of ordering via the payment options offered on our website. We accept major credit and debit cards as well as trusted online payment services.

• Transaction Security: We use secure payment gateways to process transactions, and do not store your card details on our servers.
• Payment Authorisation: Orders will not be dispatched until full payment has been authorised and received by us.
• Pricing Errors: In the event of an error in quoted pricing, we will notify you as soon as possible. Should you choose not to proceed at the corrected price, any sums already paid will be refunded in full.

Delivery Terms

Florist Harefield specialises in reliable online flower delivery throughout Harefield and neighbouring areas. Key aspects of our delivery service include:

• Delivery Areas: We deliver to Harefield and its surrounding regions as listed on our website. If an order falls outside our standard delivery area, we will contact you to discuss alternatives or arrange a refund.
• Delivery Dates & Times: While we make every effort to deliver on your specified date, exact delivery times cannot be guaranteed. Most deliveries occur during normal working hours. For special delivery instructions or urgent requests, please inform us when ordering, and we will do our best to accommodate.
• Recipient Absence: If the recipient is not present upon delivery, flowers may be left with a neighbour or in a safe location, unless you specify otherwise. We will always attempt to notify the recipient using contact details provided at the time of order.
• Delivery Charges: Delivery fees may apply depending on the destination and will be indicated clearly during the order process.

It is your responsibility to provide accurate delivery information. We cannot be liable for failed deliveries due to incorrect or incomplete addresses provided at checkout.

Cancellations and Amendments

We understand plans sometimes change. Our cancellation and amendment policy is as follows:

• Order Cancellation: You may cancel your flower order up to 24 hours before the scheduled delivery date to receive a full refund. Cancellations within 24 hours of delivery may not be eligible for a refund, especially where preparation or dispatch has commenced. Please contact us promptly via the methods listed on our website if a cancellation is required.
• Order Amendments: Requests to change delivery details, recipient information, or message cards may be possible if received before your order is prepared. We cannot guarantee amendments if preparation or courier collection has begun, but will always do our best to accommodate.

Refunds for cancelled orders will be processed via the original payment method and may take several working days to appear in your account, depending on your bank or card issuer.

Returns and Complaints

Flowers are perishable and personalised by nature, which means standard 'distance selling' right-to-cancel rules do not always apply. However, customer satisfaction is paramount at Florist Harefield:

• Quality Guarantee: If you are not satisfied with the freshness or quality of flowers delivered, please notify us within 24 hours of receipt, outlining the issue and including photos if possible.
• Faults or Errors: Where we have made an error with your order (for example, wrong product delivered), we will replace the item or offer a full or partial refund at our discretion.
• Returns Procedure: As our products are perishable, please do not return items to us. Instead, contact us using the details found on our website and follow our instructions for resolving the matter.

Liability

Our liability to you in connection with any order is strictly limited to the purchase price of that order. Florist Harefield will not be held responsible for:

• Any indirect or consequential loss, damage, or expenses (including loss of profits, business, or goodwill) arising from use of our website or products;
• Any delay in delivery or failure to deliver due to circumstances beyond our reasonable control, including but not limited to adverse weather, strikes, natural disasters, or interruptions of supply;
• Errors resulting from incomplete or inaccurate information provided by you at the time of order.

Nothing in these Terms and Conditions excludes or limits liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation, or any liability which cannot be excluded or limited under applicable law.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms and Conditions if such delay or failure is due to any cause beyond our reasonable control. Such events include, but are not limited to, fire, flood, adverse weather, pandemic, strike, war, or disruption of supplies.

Intellectual Property & Website Use

All content on our website, including images, text, and logos, remains the property of Florist Harefield or our suppliers. Use of our site for ordering flowers and gifts is permitted, but replication, copying, or distribution of our website content for commercial purposes is prohibited without express written consent.

Personal Data & Privacy

Your privacy is important to us. Personal information you supply when ordering online is handled in accordance with our Privacy Policy, and is used solely for the purpose of completing your transaction and fulfilling your order. We will never sell or pass your details to third parties for marketing purposes without your consent.

Amendments to These Terms

Florist Harefield reserves the right to amend these Terms and Conditions when necessary. Any such changes will be posted on our website and become effective upon publication. Continued use of our services after such amendments constitutes your acceptance of the new terms.

Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising from your online flower order or use of our website, shall be governed by and interpreted in accordance with the laws of England and Wales. Any disputes or claims shall be subject to the exclusive jurisdiction of the English courts.

Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the remaining provisions shall continue in full force and effect.

Contact Information

If you have any questions regarding these Terms and Conditions, your order, or our online flower delivery service in Harefield and beyond, please use the contact form or details provided on our website. Our team is always happy to help.

Applicability: These Terms & Conditions apply to all customers ordering online flower delivery in Harefield and the surrounding areas.