At Florist Harefield, we take immense pride in delivering stunning, fresh flowers to homes and businesses throughout Harefield and the surrounding areas. As your trusted local florist, our commitment rests on the freshness, quality, and beauty of every bouquet and arrangement we make.
If your flowers or floral gifts arrive with any damage, please notify us promptly. We ask that you inspect your delivery as soon as it arrives. Should you receive damaged blooms or packaging, simply contact us within 24 hours of receipt, providing clear photos of the damage. Our team will then assess your claim swiftly and provide you with the next steps.
Florist Harefield guarantees that each arrangement is prepared fresh and with premium blooms. Our Fresh Flowers Guarantee spans a minimum of 5 days from delivery, provided that the care instructions supplied with your flowers are followed. Should your flowers show signs of significant wilt, perish, or other unexpected deterioration within this period, please let us know as soon as possible. Supplying photographs and details of your concern will help us address the issue quickly.
Your satisfaction is our priority. If your order arrives damaged, or does not meet our stated freshness standards within the 5-day freshness window, you are entitled to a free replacement or a full refund—whichever you prefer. Our team will work with you to identify the best solution and process your refund or arrange a prompt replacement at your convenience.
Please note that, due to the perishable nature of flowers, we are unable to accept returns on delivered arrangements. However, we endeavour to resolve any issues you may encounter in a timely, friendly manner. If your flowers are incorrect or not as described, we will also arrange for prompt replacements or a suitable refund.
We value your feedback and always strive to exceed your expectations. If you are unhappy for any reason, or if you believe our service has fallen short in any way, please get in touch using the contact options provided on our website. Clearly state the nature of your complaint, your order details, and any relevant evidence such as photographs for our team to review.
Once your complaint is received, we aim to investigate and respond within two working days. Our intention is to resolve all issues with transparency, professionalism, and integrity, so you can trust us with every future order in Harefield.
As proud members of the Harefield community, Florist Harefield is delighted to serve local households and businesses. Our reputation is built on delivering fresh, beautiful flowers and excellent customer service every time. Thank you for choosing your local Harefield florist—where your satisfaction is guaranteed, and every delivery is handled with care and respect.
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